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Terms & Conditions

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Use of this website and these terms are governed by the laws of Singapore. Any claim relating to the use of the website shall be heard by Singapore Courts.


All products sold by Tripower are covered with the standard warranty period from the manufacturer. Please fill up the attached form and email us at ecommerce@tripower.com.sg to request for a warranty claim number for return. Instructions will be given on how to return the item to our Singapore office. Please note that Tripower does not cover the freight costs. Upon return of the item to our Singapore office, our warranty department will inspect the item. If the item is due to manufacturer defect, Tripower will do a one to one exchange with the customer.

All warranties do not cover damages or failure resulting from

1. Misuse and abuse of products

2. Any normal and reasonable wear and tear,

3. Damage of any kind due to crash, impact, and mishandling

4. Use of products other than that for which it was intended

5. Any form of alteration

6. Neglect and failure to perform routine maintenance as instructed

Shipping and returns


FREE DELIVERY in Singapore above $1000

Orders will be delivered within 3 - 5 days business days for items which in stock.

International Shipping

International Shipping charges are determined based on shipping destination. Please follow the checkout process to see offered shipping methods and associated charge upon selecting a method. The shipping charge displayed on your order DOES NOT INCLUDE any customs, duties, or brokerage and import fees. To determine any additional fees or shipping limitations associated with your shipping destination, please review each country's import/export compliance policies. All International orders ship from our main warehouse located in Singapore. Please note that we cannot guarantee International shipping arrival dates as we have no control over the destination Customs rules, timing, or processes.

Items are shipped via FedEx. Shipping costs vary based on weight, shipping method and zip code. Orders ship within 3 to 5 business days. Our regular business hours are 8.30 a.m. - 5.30 p.m. +8 GMT Monday - Friday. We will send you a confirmation e-mail when your order has shipped.

In the event we are unable to ship to your country, you will be notified that your order has been cancelled and your payment will be refunded.


To return an item for refund:

(1) Call us at +65 6861 1188 or email us at ecommerce@tripower.com.sg to request a return number.

(2) Send us the item you want to return along with a copy of your packing slip or e-receipt and a completed return/exchange form within 30 days of delivery.

(3) Your credit will be credited back for price of merchandise only.

(4) You are responsible for return shipping costs.

Privacy policy


This privacy policy sets out how Tripower uses and protects any information that you give to us when you use this website.

We are committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.

If you are only browsing this website, we do not capture data that allows us to identify you individually.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Other information relevant to customer surveys and/or offers


What we do with the information we gather

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.



We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that of other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you have previously agreed using your personal information for direct marketing purposes with us, you may change your mind at any time by writing to or emailing us at ecommerce@tripower.com.sg to inform us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.